If your device cannot be repaired within the standard repair period (10-14 business days) due to parts being out of stock or longer than usual repair times, we will offer a replacement device if it is determined to be appropriate. Alternatively, if you are comfortable with not having the exact same device returned, you may opt for a replacement device from the beginning, through our “Express Replacement” program. All replacement devices provided by NUU meet our product quality standards and undergo thorough testing before being issued.