The repair time for the device can vary depending on the extent of the damage and the availability of replacement parts. Typically, repairs are completed within 10-14 business days (excluding shipping time), but more complex issues may take longer. It is suggested to ship your phone as soon as your request is approved so that the process can be expedited.
NUU also offers the Express Replacement Service to our customers to request and purchase replacement phones before sending back their devices for repair, with the replacement device shipped out upon payment and the repaired devices returned to the customer afterwards.